Seven's Parts & Service Manager is responsible for all aspects of parts kit management, including ordering, receiving, pricing, inventory control, maintaining our customer-facing tools for bike ordering, and managing customer service. This role is extensive and critical, as are all jobs at Seven because we are a small entrepreneurial company.
Primary Responsibilities
Parts Kit Management
Manage all aspects of bike parts from sourcing to shipment, including:
- Enter component details for each order into our database.
- Order all parts from the best suppliers. Best means a combination of pricing, terms, reliability, and partnership.
- Receive all parts at Seven: Put the parts with their appropriate bikes and reconcile orders to shipments.
- Manage parts errors and warranties.
- Develop our Access database and other tools to improve our efficiency.
- Manage inventory levels.
- Develop relationships with our key parts suppliers.
Soft Goods and Accessories Management:
- For Seven's online store and for retailer requests.
Service Management:
- Take care of customers that have service questions. This includes email and phone support.
- Serve as liaison between our production team and the customer.
Product Management:
- Recommend and be part of the management team for determining the best parts kits for each bike model.
- Determining the right pricing to ensure we have competitive pricing while maintaining a reasonable kit margin.
- Manage the website and printed documents related to the parts kits we offer: Keep the kit details, compatibility, and pricing current.
- Ensure the website has current model information and relevant photos.
Required Professional Background
- Bike component knowledge. You have four years of bike industry experience working with complex bike components. You bring a broad understanding of the bicycle industry.
- Excellent written and oral communication skills.
- Interest in working in an intense, fast, team-based environment.
- Experience with MS Access database.
About Seven Cycles, Inc.
We started Seven Cycles 26 years ago. Not only has our founding team been building bikes longer than just about any other multiperson handmade framebuilding company in the United States, but we are also the largest custom bicycle builder in the world. We've won numerous awards and have countless industry firsts to our credit.
Our mission is to build bikes that elevate what riders think is possible.
Seven Cycles is an equal opportunity employer. We provide competitive salaries and benefits relative to other small businesses. We support work-life balance and healthy mental and physical working conditions. Seven fosters a fast-paced, values-driven environment, placing particular focus on our employees, customer satisfaction, product quality, and innovation.
Contact us to become part of our team.
