Bike Draftsperson | Career Opportunities

U.S. Built Custom Bicycles in Titanium and Titanium-Carbon Mix

Seven Cycles Bike Draftsperson & Customer Coordinator

Draftsperson Role Summary

Seven is among the most trusted names in bike fit and has become virtually synonymous with customization. Backed by over 35,000 successful fittings, Seven's Fit Methodology™ (SFM™) is a comprehensive, data-driven system resulting from a 16-year study of ergonomics, biomechanics, kinesiology, and the overall state of bike fitting. Integral to SFM™ is our 12-page Custom Kit™. Its 100-plus data points supply us with more relevant information about you and your riding than any other fit system. And with full-time fit specialists available to you throughout the entire process, SFM™ provides the highest level of service and support.

The Performance Design Technician collects and analyzes all of the critical information required to ensure that every customer's bike is exactly what they want and need.

Draftsperson Responsibilities

Review each customer's "Custom Kit" and identify any gaps or unclear information in their responses.
Schedule and conduct a phone interview with each customer to validate the data submitted in their Custom Kit and collect additional critical information to build their bike.
Enter, review and validate the customer data and run the necessary calculations to generate Preliminary Specs, a Confirmation Form and a CAD design of the customer's bike.
Modify the Preliminary Specs if errors are found during the Quality Control process.
Respond to any customer questions via call or email about an ordered or delivered bike.
Train retailers on using the Seven Fit Methodology – informally during retailer phone calls and in person at retailers and in our office.
Support the Sales and Service teams and participate in Special Projects as needed.
Ensure that every customer is thrilled with their Seven experience and bike.

Compensation: Competitive wage and benefits relative to other small businesses. Benefits include partial health insurance coverage, flex time, paid time off, a retirement plan, bike industry benefits, and more. This role can be hourly or salaried depending on your experience level, and the skill set you bring to Seven.

Location: On-site at Seven Cycles in Watertown, MA.

Apply for this Job

If this role sounds like what you've been dreaming about, apply for the job here. Do not call us. Do not contact us at other Seven email addresses. If you have questions or want more information, email us using this form, and include your resume and cover letter.

About Seven Cycles, Inc.

We started Seven Cycles 26 years ago. Not only has our founding team been building bikes longer than just about any other multiperson handmade framebuilding company in the United States, but we are also the largest custom bicycle builder in the world. We've won numerous awards and have countless industry firsts to our credit.

Our mission is to build bikes that elevate what riders think is possible.

Seven Cycles is an equal opportunity employer. We provide competitive salaries and benefits relative to other small businesses. We support work-life balance and healthy mental and physical working conditions. Seven fosters a fast-paced, values-driven environment, placing particular focus on our employees, customer satisfaction, product quality, and innovation.