Performance Design Technician

Overview of the role

Seven is among the most trusted names in bike fit and has become virtually synonymous with customization. Backed by over 16,000 successful fittings, Seven's Fit Methodology™ (SFM™) is a comprehensive, data-driven system resulting from a 16-year study of ergonomics, biomechanics, kinesiology, and the overall state of bike fitting. Integral to SFM™ is our 12-page Custom Kit™. Its 100-plus data points supply us with more relevant information about you and your riding than any other fit system. And with full-time fit specialists available to you throughout the entire process, SFM™ provides the highest level of service and support.

The Performance Design Technician collects and analyzes all of the critical information required to ensure that every customer's bike is exactly what they want and need.

Responsibilities

  • Review each customer's "Custom Kit" and identify any gaps or unclear information in their responses.
  • Schedule and conduct a phone interview with each customer to validate the data submitted in their Custom Kit and collect additional critical information to build their bike.
  • Enter, review and validate the customer data and run the necessary calculations to generate Preliminary Specs, a Confirmation Form and a CAD design of the customer's bike.
  • Modify the Preliminary Specs if errors are found during the Quality Control process.
  • Respond to any customer questions via call or email about an ordered or delivered bike.
  • Train retailers on using the Seven Fit Methodology - informally during retailer phone calls and in person at retailers and in our office.
  • Support the Sales and Service teams and participate in Special Projects as needed.
  • Ensure that every customer is thrilled with their Seven experience and bike.

Success metrics

  • Time to complete specs, generate confirmations
  • Quality of data in specs and confirmations as measured by QC
  • Retailer training sessions, retailer knowledge of Seven Fit Methodology
  • Customer, retailer and internal team feedback

Internal & external customers

  • Consumers - new and all Seven owners
  • Production Manager and Team
  • Paint Manager
  • Sales and Service teams
  • Retailers
  • Quality Control team

Skills and Attributes

  • Competitive cyclist
  • Three years of experience working in a bike shop
  • Two years of bike fitting experience
  • Cycling enthusiast who loves bikes and keeps current with bike trends and technology
  • Fanatical attention to detail
  • Quantitative/math/engineering background helpful
  • Friendly and great with people. Understands that the customer is always right.
  • Excellent written and oral communication.
  • Hard working. Willing to do whatever it takes to get the job done and take care of a customer.

Email to be part of our team.

Seven Cycles is an equal opportunity employer offering a competitive compensation and benefits package, including health insurance.